Customer Service Frontliner - Bank Danamon (Yogyakarta, Semarang, Purbalingga, Juwana, Rembang)

Join Bank Danamon, one of Indonesia’s leading financial institutions, as a Customer Service Frontliner in key locations across Central Java. In this dynamic role, you will be the face of the bank, delivering exceptional service to our valued customers. With a strong focus on customer satisfaction, you will handle inquiries, complaints, and transactions with professionalism and efficiency.

Bank Danamon is a trusted name in the banking industry, known for its commitment to innovation and customer-centric approach. As a Customer Service Frontliner, you will be part of a team that ensures seamless banking experiences for our customers. This role offers the opportunity to grow within a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries and resolving customer issues efficiently.
• Process transactions and maintain accurate records using the bank’s internal systems.
• Assist customers with account-related queries and transactions.
• Ensure compliance with bank policies and regulations.
• Collaborate with the team to improve customer satisfaction and operational efficiency.
• Use CRM tools such as Salesforce to manage customer interactions and data.
• Participate in training and development programs to enhance your skills.
• Maintain a high level of confidentiality and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or related fields.
• Bachelor’s degree in Business Administration, Communication, or related fields.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM tools such as Salesforce.
• Knowledge of banking products and services.
• Ability to work in a fast-paced environment and meet targets.
• Fluency in Indonesian and English is a plus.
• Willingness to travel to various branches as needed.

🛠️ Keahlian

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