Content Moderator Social Media and E-Commerce - Yogyakarta

Teleperformance is seeking a detail-oriented and proactive Content Moderator to join our growing team in Yogyakarta. As a key member of our Social Media and E-Commerce division, you will be instrumental in safeguarding our digital marketplace, ensuring it remains a safe, trustworthy, and engaging space for our users. In this role, you will daily review and moderate content across various social media platforms and e-commerce websites, applying our strict guidelines to maintain a positive and secure environment.

Yogyakarta is a vibrant city with a rich cultural heritage, offering a unique blend of traditional and modern experiences. Joining our team here means you'll be part of a dynamic environment where your work directly contributes to the success of our digital platforms. With a focus on quality and customer satisfaction, we provide a supportive and collaborative atmosphere, fostering continuous learning and growth.

📋 Tanggung Jawab Pekerjaan

• Review and moderate user-generated content on social media platforms and e-commerce websites, ensuring compliance with our guidelines and policies.
• Identify and report inappropriate, offensive, or harmful content, taking appropriate actions to mitigate risks.
• Collaborate with cross-functional teams to address and resolve content-related issues promptly.
• Utilize moderation tools and software such as Facebook Moderation, Instagram Moderation, and Shopify Moderation to streamline the review process.
• Provide feedback and recommendations to improve our content moderation policies and procedures.
• Monitor and analyze content trends to identify emerging issues and potential risks.
• Ensure a high level of confidentiality and data security when handling sensitive information.
• Participate in training and development programs to enhance your skills and knowledge in content moderation.

🎓 Kualifikasi & Syarat

• Proven experience as a Content Moderator or similar role, preferably in the social media and e-commerce industry.
• Strong understanding of social media platforms and e-commerce websites, including Facebook, Instagram, and Shopify.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and difficult situations professionally.
• Attention to detail and a keen eye for identifying inappropriate content.
• Familiarity with moderation tools and software such as Facebook Moderation, Instagram Moderation, and Shopify Moderation.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• Proficiency in English, both written and spoken, is a plus.
• Valid certification in Content Moderation or a related field is a plus.

🛠️ Keahlian

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